Client Services Manager, Career Pathway certificate
Your source for skill-building
Do you need to build experience specific to your field or particular job function? MSD Career Pathway certificates offer participants focused study in a particular area of customer service.
Build enterprise value by developing, leading, and motivating diverse customer service teams to perform effectively in a rapidly changing marketplace.
Individualized coaching
As a Career Pathway student, you can get one-on-one support to help you access resources, services, and employment. You may also be eligible for financial support to help you with the costs of college.
Get connectedAward information
Awards with a icon can be earned completely online, or you can choose a mix of online and on-campus classes.
| Award | Length | Financial aid eligible | Currently accepting students? |
|---|---|---|---|
| Career Pathway Certificate: Client Services Manager | Less than 1 year |
Learn more about Management and Supervisory Development and all 4 awards available »
Courses
Course listing for the 2023-2024 catalog year.
| Code | Title | Credits |
|---|---|---|
| CIS 120 | Digital Literacy | 4 |
| or BA 131 | Introduction to Business Technology | |
| MSD 101 | Principles of Management and Supervision | 3 |
| MSD 105 | Workplace Communication Skills | 3 |
| MSD 107 | Organizations & People | 3 |
| MSD 113 | Influence Without Authority | 1 |
| MSD 115 | Improving Work Relations | 3 |
| MSD 116 | Creative Thinking for Innovative Change | 1 |
| MSD 117 | Customer Relations | 3 |
| MSD 121 | Leadership Skill Development | 3 |
| MSD 151 | Working with Difficult People | 1 |
| MSD 157 | Constructive Conflict Skills | 1 |
| MSD 174 | Time Management | 1 |
| MSD 177 | Team Building | 1 |
| Total Credits | 28 | |
Next steps
Applying to PCC is free and only takes a few minutes.Apply now
Not quite ready to apply?
We can help you get the information you need.